Frequently Asked Questions

General

How can I join?

Due to high traffic, we've temporarily closed free registrations. If you’d like to join, you can get a registration key with a payment of $5. You will receive an email with your registration link shortly after your payment is submitted. If you create an account but end up deciding that Pillowfort isn't for you, you can contact us requesting a refund and we will return your money with no questions asked (though the account you created will be deleted after the refund is processed).


Can I ask for a refund?

If you purchased an account registration key prior to January 25, 2021 but end up deciding Pillowfort isn’t right for you, you can contact us requesting a refund up to a month after the key is purchased and we will return your money with no questions asked (though the account you created will be deleted after the refund is processed).

If you donated to Pillowfort but end up deciding you want your money back, you can request a refund up to a month after a payment is made and we will return your money with no questions asked.


How can I support Pillowfort?

Thank you so much for your generosity. Pillowfort has been completely user funded since the beginning without any venture capitalist loans. Users can make a one-time or monthly payment to help us cover the cost of server expenses and to compensate the team working on the platform. Any money donated to us now will be applied as a credit to your account when we release Pillowfort’s Premium Features Suite which is currently in development. You can make a donation here.


Do you accept Paypal?

Unfortunately PayPal ended their relationship with our platform because of their policies regarding adult content. We currently use Authorize.net as our payment processing provider. You can read their privacy policy on their website.


How do I contact staff?

If you wish to contact staff or if you have specific questions, you can use our contact form, or email us directly at info@pillowfort.social.


How is the site different from other blogging platforms?

In many ways! You can read about some of Pillowfort’s goals and unique features below:


Development

What’s currently in development?

As of Winter 2020, our immediate focus for Pillowfort is:


Is there a list available of requested features to be added?

A list of prospective features to be added as well as known bugs are listed in detail here. This list is updated on a regular basis. If you don't see the feature you want on that list, feel free to contact us about it!


How can I read about Pillowfort’s business plan?

You can read our business plan here.


Will Pillowfort have a mobile app?

While we do plan on creating a mobile app in the future, it is not a feature our team is currently working on. Our current focus is preparing our website for public release. We are, however, working on improving mobile browser functionality so mobile users can use our platform seamlessly.


When will Dark/Low Contrast Mode be added?

Making Pillowfort accessible to everyone is important to our team. Dark Mode & Low Contrast modes will be available as part of our site-wide UI redesign.


Site Features & Tips

How can I change my password/email/username?

You can change all these via the links at the top of your Settings page.


How do reblogs relate to the original post?

In the Pillowfort system, a reblog is not a copy of the original post in our database, but merely a record that 'points' to the original post. What this means is that when an original post is deleted/edited, all reblogs of that post will be deleted/show the edits. This is to ensure that users maintain total control over their content and how it is viewed.


Can I create more than one account for one email address?

No; currently, if you want to have more than one account, you need to have a distinct email address for all of them. In the future we plan to allow you to "link" accounts together to easily navigate between them.


Help! I can not get past the birthdate input verification page. What do I do?

Most users who are unable to proceed past the birthdate input verification page have usernames that contain emojis, some special characters, or spaces. Our team will have to manually update your username in our back-end system. You will need to fill out the contact us form with your current Pillowfort username, e-mail address, and the username you would like us to update your account to in order for our Customer Service team to assist.


Why aren't my own posts showing up on my home feed?

The visibility of your own posts on your home feed is managed by the options in the Filters/Blacklist modal, accessible via the sidebar. Set "Show Your Posts in Feed " to "On" if you want to see your own posts when you are browsing your feed.


How do communities work?

Communities are created by site users, and the creator of the community is automatically made the default 'admin' of that community. The admin can then appoint other members of the community as admins as well. Admins can delete any post made to the community as well as remove or ban users. Communities are intended as places for you to easily find other users who share your interests, and create sub-spaces within the larger Pillowfort community. Communities have the ability to determine post visibility inside of a community.


What's the difference between discussions and the post feed in a commmunity?

The difference is mostly an organizational one. Discussion posts are only of one 'type', and the discussion feed functions as a "forum," where discussions are ordered by most recent activity. Discussions are intended for posing questions and holding long-term conversations. Posts on the other hand can be of multiple formatting types (text, picture, video, etc.) and are always presented in the community feed in descending chronological posting order. They are intended for things like announcements, sharing media, etc. However, these are just suggestions and you can use these sections within your communities however you wish!


How does blacklisting work?

When you open the 'Filters & Blacklist' modal via the sidebar, you'll see two columns under the Blacklist section. For terms that you enter into 'Post Body and Tags', any post containing that term will not appear in your home feed. For terms that you enter into the 'Tags Only' column, a post will only be hidden if that term appears in one of the post's tags-- a post with that term in the body or title of the post will still be shown. This distinction is useful for a couple of reasons. Say that there's a TV show you hate named 'Cabbages' that you don't want to hear about, but you don't want to hide all the recipes containing 'cabbages' that get posted to that foodie community you follow; that's an instance where the 'Tags Only' column would work for you. If, however, you want to avoid all content that contains any mention of a certain term or name, then you would use 'Post Body and Tags.'


How does reporting posts/users/communities/comments work?

If you see a user, post, etc. that you think violates our Terms of Service, you can click the report button (the one with the exclamation point) to report it to a moderator. Please provide any necessary context or information in your report so that we can properly assess the violation. A moderator will decide if the item in question violates the rules and what action needs to be taken. Users can be banned and offending material can be removed for violating the ToS. However, abusing the reporting system can also result in disciplinary action such as an account ban.


How do I appeal a moderating decision?

Check out our Appeals FAQ for more details.


How do you report reposted/stolen artwork?

We take reposted content seriously and understand how detrimental reposted content can be to the livelihood of content creators. Currently our process is if your art is reposted, you need to contact us regarding the post in question at our e-mail info@pillowfort.social, and provide evidence that you are the original artist of the stolen work. Please include as much detail as possible.



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