How can I join?

Users can join Pillowfort for free with an invitation code from an existing user, paying a one-time fee to purchase a registration key, or by joining our rolling waitlist. We aren't opening instant free registrations for the time being so we can make sure Pillowfort grows at a manageable rate without overwhelming our resources

How can I support Pillowfort?

Thank you so much for your generosity. Pillowfort has been completely user funded since the beginning without loans from venture capital or other corporate sources. We also do not sell user data or host third-party advertising. Users can add a donation to their Pillowfort Premium subscription, or make a one-time donation. Donations help us cover the cost of server expenses and compensate our team working on the platform.

How can I update or cancel my recurring payment?

Recurring payments can be managed in your user account settings. You can also contact our Customer Service to further assist you.

Can I ask for a refund?

Refunds are only available for purchased registration keys and donations. Simply contact us to request a refund up to a month after registration key purchase or donation is made and we will return your money with no questions asked. Please note that your account will be deleted if requesting purchased registration key refunds.

Do you accept Paypal?

Unfortunately PayPal ended their relationship with our platform because of their policies regarding adult content. We currently use Authorize.net, a subsidiary of Visa, as our payment processing provider. You can read their privacy policy on their website.

How do I contact staff?

If you wish to contact staff or if you have specific questions, you can use our contact form, or email us directly at info@pillowfort.social.

How is the site different from other blogging platforms?

In many ways! You can read about some of Pillowfort’s goals and unique features below:

• Our goals & site features
• Privacy features & content control
• Communities

What’s currently in development?

As of Spring 2023, our immediate focus for Pillowfort is:

• The ability to queue and draft posts.
• Optional 2 Factor Authentication.
• Begin the training and onboarding process of volunteer site moderators to assist our Staff in moderating Pillowfort.
• Enable easy switching between ‘linked’ accounts.

Is there a list available of requested features to be added?

A list of prospective features to be added as well as known bugs are listed in detail here. This list is updated on a regular basis. If you don't see the feature you want on that list, feel free to contact us about it!

How can I read about Pillowfort’s business plan?

You can read our business plan here.

Will Pillowfort have a mobile app?

As of Spring 2023 we are exploring our options for creating a mobile app in the future.

What is Pillowfort’s stance on AI?

AI and AI Generated Images are a topic that is much more nuanced than we previously believed. We recognize that the situation is evolving. Our team is going to continue to gather more feedback before announcing our policy and will continue an open dialogue with our community. In the interim, we are planning to prevent AI bot scraping on Pillowfort that all users will be automatically opted in to.

When will more accessibility features be added?

Making Pillowfort accessible to everyone is important to us. While Pillowfort is still in beta, we have taken steps towards making our UI WCGAG 2.0 Compliant and have also developed a dark mode. We are planning to ask for additional feedback from the community on how we can make our platform more accessible in the near future.

What is Pillowfort Premium?

In order for Pillowfort to remain online we need money to cover our various expenses such as hosting & data fees, staff compensation, etc. We do not receive any funding from corporate investors or venture capital because we are committed to keeping our user experience a priority. While this allows us more freedom, our company continues to face financial challenges such as being charged higher processing fees because we allow adult content. A breakdown of our monthly expenses is available on the donation page.

What are the premium features?

Multiple Avatars ($1.99USD / month) - Upload up to 200 avatars that you can choose from when making a post or comment.

Higher Image Upload Limits - ($2.49USD / month) Pillowfort Premium Users will be able to upload up to 4MB rather than 2MB. We recognize that this feature being part of Pillowfort Premium rather than free may upset some users. Unfortunately, multimedia data fees are one of Pillowfort’s top expenses, and so in order for us to host larger images we need to make sure we can cover the higher fees that will result.

Premium Avatar Frames ($1.49USD / month)- Decorate your avatar with premium frames. All existing frames that have already been released will remain free. We will continue to add more premium frames in the future!

If I have an existing subscription, do I have to cancel it to sign up for Premium?

Nope! If you have an active legacy subscription (i.e., a donation subscription made before the release of Premium), you can easily convert it to a Premium subscription, and you can add an additional donation amount to your Premium subscription if you wish to continue going above and beyond in supporting Pillowfort.

What is the refund policy for Pillowfort Premium?

Pillowfort Premium, including credits, can not be refunded. If you no longer wish to subscribe to Premium, simply cancel at any time and keep what you paid for– you’ll retain Pillowfort Premium access until your next payment is due. After that, you will no longer be able to use Premium features. We will however issue refunds for certain scenarios, such as if you accidentally enter a huge donation amount, there is some billing issue on our end, etc.

What happens if I'm charged twice?

If you notice multiple payments to Pillowfort Blogging LLC there are a few things to check.

• When you add a new premium feature to an existing subscription, you are charged the new cost of those features immediately, and your subscription will be charged on that date from then on. If you are only removing features from your subscription, your payment date & interval will remain the same as before.


• Check the status of your payment on your bank statement. If the payment shows as pending or processing this is a temporary authorization charge by your payment provider.


• If you take the above steps but still think you were overcharged, contact Staff and our customer service team will help you out ASAP.

I have donated to Pillowfort in the past. When will I receive my credits?

Every user who has supported Pillowfort before 11:59pm CDT April 16, 2023 will have the total amount of their prior donations credited to their account after Pillowfort Premium is live. Please note that it may take some time after the launch of Pillowfort Premium for all users’ credit to be calculated and applied. Past payments made through our Kickstarter, PayPal, etc. cannot be applied.

How can I change my password/email/username?

You can change all these via the links at the top of your Settings page.

Help! I’m not receiving my e-mail confirmation.

If you are having trouble confirming your email add info@pillowfort.social and no-reply@pillowfort.social to your trusted contacts and then try re-sending the e-mail confirmation again. If you are still unable to receive your e-mail confirmation contact Customer Service at info@pillowfort.social. Be sure to include your Pillowfort username and e-mail address associated with the account.

How do reblogs relate to the original post?

In the Pillowfort system, a reblog is not a copy of the original post in our database, but merely a record that 'points' to the original post. What this means is that when an original post is deleted/edited, all reblogs of that post will be deleted/show the edits. This is to ensure that users maintain total control over their content and how it is viewed.

Can I create more than one account for one email address?

No; currently, if you want to have more than one account, you need to have a distinct email address for all of them. In the future we plan to allow you to "link" accounts together to easily navigate between them.

Help! I can not get past the birthdate input verification page. What should I do?

Most users who are unable to proceed past the birthdate input verification page have usernames that contain emojis, some special characters, or spaces. Our team will have to manually update your username in our back-end system. You will need to fill out the contact us form with your current Pillowfort username, e-mail address, and the username you would like us to update your account to in order for our Customer Service team to assist.

Why aren't my own posts showing up on my home feed?

The visibility of your own posts on your home feed is managed by the options in the Filters/Blacklist modal, accessible via the sidebar. Set "Show Your Posts in Feed " to "On" if you want to see your own posts when you are browsing your feed.

How do communities work?

Communities are created by site users, and the creator of the community is automatically made the default 'admin' of that community. The admin can then appoint other members of the community as admins as well. Admins can delete any post made to the community as well as remove or ban users. Communities are intended as places for you to easily find other users who share your interests, and create sub-spaces within the larger Pillowfort community. Communities have the ability to determine post visibility inside of a community.

How does blacklisting work?

When you open the 'Filters & Blacklist' modal via the sidebar, you'll see two columns under the Blacklist section. For terms that you enter into 'Post Body and Tags', any post containing that term will not appear in your home feed. For terms that you enter into the 'Tags Only' column, a post will only be hidden if that term appears in one of the post's tags-- a post with that term in the body or title of the post will still be shown. This distinction is useful for a couple of reasons. Say that there's a TV show you hate named 'Cabbages' that you don't want to hear about, but you don't want to hide all the recipes containing 'cabbages' that get posted to that foodie community you follow; that's an instance where the 'Tags Only' column would work for you. If, however, you want to avoid all content that contains any mention of a certain term or name, then you would use 'Post Body and Tags.'

How does reporting posts/users/communities/comments work?

If you see a user, post, etc. that you think violates our Terms of Service, you can click the report button (the one with the exclamation point) to report it to a moderator. Please provide any necessary context or information in your report so that we can properly assess the violation. A moderator will decide if the item in question violates the rules and what action needs to be taken. Users can be banned and offending material can be removed for violating the ToS. However, abusing the reporting system can also result in disciplinary action such as an account ban.

How do I appeal a moderating decision?

Check out our Appeals FAQ for more details.

How do you report reposted/stolen artwork?

We take reposted content seriously and understand how detrimental reposted content can be to the livelihood of content creators. Currently our process is if your art is reposted, you need to contact us regarding the post in question at our e-mail info@pillowfort.social, and provide evidence that you are the original artist of the stolen work. Please include as much detail as possible.

Tips:

• You can hover over the relative time stamp on a post or comment (i.e. '8 minutes ago') to view the absolute datetime ('April 24, 2017').
• On the search results page, use the 'Filter By' drop down (set to "post tags" by default) to view user or community results for your search.
• The ability to view posts marked as ‘NSFW’ is not on by default when you create an account. To enable this, click on ‘Filters & Blacklist’ in the sidebar, then click the ‘Show NSFW Content’ toggle.
• Users who enter their age as under 18 will not be able to view posts or Communities that are marked ‘NSFW’.
• Add your own personal flair to your own blog’s sidebar by adding images to your blog description in the user settings page.
• Images over 2MB are automatically resized to under 2MB when uploading. You can only submit images under 10MB to be resized. (Note: GIFs will not be resized, and so must already be 2MB or under.)